Refund policy

Return & Refund Policy

Last Updated: July 31, 2026

Company Name: BIG BUNDLES LTD

Contact Email: support@bigbundles.com

Customer Support Phone: +44 1925 390787

We want you to be completely satisfied with your purchase from BIG BUNDLES. Please read our comprehensive Return & Refund Policy below.

1. Return Period

We offer a 15-day return policy, meaning you have 15 days from the date you receive your item to request a return. Requests made after this 15-day window will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

  • Seals: Safety seals must be completely intact where applicable.

  • Proof of Purchase: You must provide a valid order number, receipt, or proof of purchase.

Natural Variations Disclaimer

Because we deal in natural products, foods, and agricultural goods (such as nuts, seeds, spices, dried fruits, etc.) that come from different crops, harvests, and growing conditions, individual batches may naturally vary in:

  • Colour, size, shape, taste, texture, moisture level, and aroma.

  • These natural variations are entirely normal and do not constitute a faulty, defective, or poor-quality product. Return or refund requests based solely on these natural variations may be refused.

3. Non-Returnable Items

For health, safety, and operational reasons, we do not accept returns or issue refunds for the following items:

  • Perishable goods, opened consumable items, or opened food products.

  • Personal care or hygiene-related products.

  • Custom-made or personalized products.

  • Sale items, clearance goods, and gift cards.

  • Items damaged due to customer misuse, improper handling, or failure to follow storage instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

  • If you receive a damaged, leaking, defective, or incorrect item, you must report it to us within 7 days of delivery.

  • To expedite the process, please contact us at support@bigbundles.com with your order number, a clear description of the issue, and photographs showing the product, packaging, and courier label.

  • Once verified, we will arrange for a replacement or issue a full refund for the affected items.

5. How to Start a Return

  1. Initiate Request: Contact our support team at support@bigbundles.com to request a return authorization before sending anything back. Unauthorised returns will be refused and sent back at the sender's expense.

  2. Approval & Instructions: Once your return is reviewed and approved, we will provide you with step-by-step instructions and the designated return address.

Return Address:

BIG BUNDLES

67 Bewsey Street,

Warrington, WA2 7JQ,

United Kingdom

6. Return Shipping Costs & Fees

  • Customer Responsibility: Customers are responsible for paying all return shipping costs unless the return is due to our error, a defect, or a damaged/incorrect item.

  • Tracked Service Required: It is mandatory to use a reliable, tracked delivery service when sending your return to ensure it reaches us safely. We cannot take responsibility for parcels lost in transit without tracking.

  • Handling Fee: A non-refundable handling and restocking fee of £2.00 per parcel may be deducted from your final refund amount to cover processing costs.

7. Exchanges

If you need a different size, flavor, or item, the fastest way to get what you want is to return your current item for a refund (once approved) and place a separate, new order for the desired item on our store.

8. Refund Process

  • Inspection: Once your returned package is received and inspected by our team, we will email you to notify you whether your refund has been approved or rejected.

  • Processing Time: If approved, your refund will be processed automatically back to your original payment method within 15 business days.

  • Banking Delays: Please note that your bank or credit card provider may require additional processing time to post the funds to your account. If you have not received your refund after 15 business days from approval, please reach out to us at support@bigbundles.com.

9. Policy Updates

BIG BUNDLES reserves the right to update or modify this Return & Refund Policy at any time. Users will be notified of any significant changes via our website or direct communication.

For any questions or further assistance regarding returns and refunds, please contact us at support@bigbundles.com or call us at +44 1925 390787.